With the 2027 analogue to digital switchover deadline approaching fast and increasing demands on care services, the sector needs proven solutions. Our first TEC Disruptors Forum delivered exactly that – compelling evidence that preventative care works.
If you missed out, you can access the highlights and recordings of the TEC Disruptors Forum here.
The most striking insight? Both Stuart Cole from Mole Valley District Council and Clare Morris from Rethink Partners independently cited the same powerful results: a 3:1 return on investment from preventative care approaches. This wasn't a coincidence – it was validation of a transformative approach to care delivery.
Proven Success in Prevention
Mole Valley District Council, a local authority who are operating a technology-enabled care monitoring center, demonstrated remarkable results through their preventative approach. Their dedicated response team achieved a 91% resolution rate without escalation, showing how early detection prevents crises. But what really caught our audience's attention was their transformation of care delivery – by identifying risks early through 24/7 monitoring, they reduced intensive care packages to just two 30-minute visits while achieving a 10% reduction in 999 calls. This is prevention in action, delivering both better outcomes and improving resource efficiency.
The Connectivity Challenge
One of the day's most crucial discussions came from Hollie Jamison's session on the digital switchover. She cut through the complexity to tell the audience that SIM only alarm units are a trap. She detailed mobile network challenges – from maintenance downtime to weather disruptions and building interference – and this highlighted why relying solely on SIM solutions creates unnecessary risks.
The afternoon session with Richard Parkinson (FarrPoint) and Richard Keyse (2iC-Care) built on this foundation, emphasising the critical need for multi-path connectivity. Their practical approach to risk assessment resonated strongly – encouraging organisations to determine acceptable risk levels for different service user groups and design connectivity solutions accordingly. The message was clear: connecting to all four main mobile networks alongside broadband and ethernet isn't just about technology choice – it's about our duty of care.
Culture as the Foundation of Change
Greenwich's transformation journey, shared by Claire Morris, revealed what I believe is often overlooked in digital transformation – the human element. Their engagement with over 200 stakeholders before implementation proves that technology alone doesn't drive change – people do. Their success in mapping team readiness and integrating technology into existing workflows provides a blueprint for sustainable transformation.
Real-World Impact Through Innovation
Throughout the day, Andi featured in numerous success stories, demonstrating how an interoperable solution enables both the analogue to digital switchover and proactive and preventative care. Wirral’s council's use of Andi particularly resonated, where early UTI detection prevented what could have been a distressing hospital admission. This is exactly the kind of preventative intervention that delivers that consistent 3:1 ROI we heard about repeatedly during the forum.
This success story highlights why we need to think beyond basic button and a box solutions. It demonstrates how intelligent monitoring, and early intervention can transform care delivery, reducing pressure on emergency services while improving outcomes for service users and their families. The data-driven approach enables care teams to identify and address potential issues before they escalate into crises, creating a more sustainable and effective care model.
Looking Forward
As we approach the 2027 analogue to digital switchover deadline, I'm struck by the clarity of evidence before us. Prevention consistently delivers better ROI and better care outcomes. We've seen that connectivity is critically important – people's lives depend on it – and there are steps we can all take to protect service users by diversifying internet connectivity routes. And we understand that culture change requires investment alongside technology.
The engagement throughout the day, from incisive questions to shared experiences, showed our sector is ready for change. With rising demand for services and increasing workforce pressures, we desperately need sustainable solutions. The evidence presented at the forum proves these solutions exist - now it's time to act.
Access the highlights or complete our short form to receive the full recordings. Ready to future-proof your care services? Let's discuss how Andi can support your digital transformation journey.